Performance Management: don't measure for pleasure
Performance management is much more than just measuring some indicators and reporting on them.
It is about setting up a well-balanced and integrated management control mechanism that ensures that all different layers of the organisation (departments, processes, projects, employees, ...) are optimally working together to achieve the goals desired by the organisation and its management.
- It all starts with understanding the organisation's mission and overall goals. What results do we want to achieve and how affects this our organisation?
- Next, we need to translate these goals into more concrete objectives for every specific layer of the organisation (strategy mapping).
- Based on that, critical success factors and key performance indicators are defined and measured. However, don't measure for pleasure. Assess the added value of your indicators in relation to the overall goals you want to achieve and their measurement effort.
- Another challenge is to align and integrate the different types of performance scorecards (balanced scorecard, process scorecard, project scorecard).
- Important to keep in mind is that performance management is no mathematical science! Measurement results need to be interpreted.
- Ultimately, improvement actions are identified, prioritized, implemented and evaluated in order to help steering the organisation towards the achievement of its goals.
Ideas@Work has a dedicated team of skilled experts that can help you:
- defining your organisational goals and translating them into more concrete objectives
- setting up and implementing the performance management life cycle (from goal to improvement action)
- setting up new scorecards, defining critical success factors and key performance indicators, or assessing existing ones
- creating and improving your reporting processes
- selecting the most appropriate performance management tool
>>More info: Olivier De Boeck