Public Sector: Public Administration Reform
Becoming a top-performing government and public administration
Public service organisations need to create public value. The challenge is to deliver high quality services to citizens, companies and other stakeholders in the most cost-efficient way. Further transformation of public administration is driven by increasing community and political expectations:
- Be effective in realizing the outcomes desired by politics.
- Be citizen-centric, user-friendly and “light”.
- Be stable but also agile. Continuously improve and innovate.
- Be proactive, transparent and result-driven.
- Manage risks and opportunities in the long run.
- Manage the highly complex network of stakeholders.
- Streamline operations throughout the complex chain of public administration entities.
- Perform better, in a more efficient way. The paradox of increasing expectations and resource constraints (capacity, financial).
>>Challenges for governments and public administration organisations