Introduction Training into Business Process Management (2 - 3 days)
Learning Objectives
- Gain insight into the Process Management cycle and its different phases
- Learn to apply important BPM techniques
Content
- Global framework, concepts and definitions of BPM
- BPM cycle and related techniques
- Development and modeling of business processes
- Proces evaluation techniques
- Definition of improvement projects
- Process improvement techniques
- Implementation of new processes
- Definition, measurement and reporting of performance indicators (KPI's)
Target group
- Functional managers who are responsible for improvement of internal processes,
- Process managers,
- Quality managers,
- Supply Chain & Logistics managers,
- Project leaders, ...
having no or limited experience with Business Process Management, and in need of a solid basic knowledge of BPM tools and techniques.
>>More training info: J.Cumps@ideasatwork.be