Process Performance Measurement Training (1 day)
Learning Objectives
- Gain insight into the different elements of Process Performance Management,
- Practical application of related tools & techniques.
Content
- What is Process Performance?
- Types of performance indicators
- Lifecycle of performance measurement
- How to define KPI's (Key Performance indicators)
- Development of scorecards
Target group
- Process managers,
- Quality managers,
- Operational (line-)managers,
- Projectmanagers reponsible for process improvement projects,
- Risk managers,
- Finance & control
- Auditors
>>More training info: J.Cumps@ideasatwork.be